Customer Testimonials
Service was professional, courteous and careful. The service advisor took good care of me and listened to all my concerns.
Having my Kia service at Stafford has been consistent Lee efficient speedy thorough and dependable. My service manager, Lee, consistently explains what is needed what has been done and alerts me to any upcoming service requirements. No aspect of my service arrangement with Safford Kia during the three years I have owned my Kia has been less than outstanding.
Always on time and do the job quickly since I usually wait on my car
They gave great customer service. I got a same day appointment time. The waiting room is nice and comfortable. They Answered all questions that I asked
Always great service. Our vehicle was ready within a timely manner. John called throughout the morning to keep us updated. They even ran it through the car wash there and vacuumed it out.
Service writer very nice and helpful. The waiting room very nice and comfortable. They provided coffee and doughnuts while you wait.
Your service was spectacular you provide and recommend fixture if other issues with my vehicle. Thanks you for caring and have a bless day.
Good customer care, reliable and effective communication throughout the service. Thanks for your service and keep it up.
Service provided quality service. They checked other possibly services I may need for my Kia down the line.
Always honest. Don't overprotective. Don't pressure sales. Brian was informative before and after the sale. Kept us informed while car was in transport. 4th time buying from Safford Kia
They have been extremely helpful and more importantly honest in our dealings. We bought our 2022 hybrid niro here. Great car ,great value even with new cars being expensive. We got a very good deal.
Knowledgeable and friendly staff, Eli was fantastic in helping us get what we were looking for and everything was completed in a timely manner once we pick out our new car!
Great service for everything done in less then an Hour and Lee is great and was very attentive when asking questions about the servicing on my vehicle Kia never disappoints and I always enjoy coming in.
Great dealership and staff very attentive and knowledgeable about what’s goin on always love coming in for servicing and Lee is great
My car broke down while on a family vacation. I dropped the car off at 1am at the dealership, they called me the first thing that morning to let me know they would be checking out the car shortly. The technician found the car needed a new catalytic converter. The service manager even had me go under the lift and look at all the metal from the bad converter. The car was fixed in less than a week. Thanks Safford Kia! I truly feel KIA Corp should help with the expense!!
Everyone at Safford Kia was courteous and professional during my recent visit to purchase a new 2022 Forte LXS. Thank you Agan in sales and Jonathan in finance, I have already recommended this dealership to a friend looking for a new vehicle.
Always quick service and nice employees! I purchased my first car here and will go back for the next. Thank you Stafford Kia! See you for my next service
My experience with Safford Kia was about the same as any other dealership. We purchased the sought after Telluride and our salesman was up front and honest about costs and how long it would take for delivery of our car. It would have been great if we were offered any perks with the purchase, but I guess it's a seller's market and they didn't have to over accommodate. Overall I'm very happy with my car and the process to purchase it.
Had dealer install a tow package on my 2021 Kia Telluride. I was pleased by the installation, price and timeliness.
Warm, Welcoming, Professional, Reliable, Knowledgeable, Awesome Staff and Experience; I couldn’t have asked for anything better than what I received at Safford Kia. Kudos too all the staff there!
My buying experience with Eli was great my wife and I were so excited, we're still excited about a brand new Kia soul LX. I recommend Eli and the dealership!
Timely repair - only a few hours/had air bag recall honored, oil changed, brake pads checked, marker bulb replaced; great follow-up/customer service from Lee including recommendations due to multi-point inspection
Had a new clutch installed in my 2012 Kia Soul and the complete experience was fantastic! My service adviser Lee was a great person to deal with and bottom line price was lower than expected! My car runs great again I shopped other Kia dealers and chose to drive an hour away to tgem
My experience was great! There was no pressure at all from my salesman. He seemed to know a lot about the car thar I bought.
Great work. Got my car in quick and made solid recommendations on other work needed to be done. Very competent staff. Would recommend you check them out when looking for a new car.
The service department was very good. They pinpointed the problem and did the repair work on time when promised. The car was returned to me very clean. The price of the repair was very reasonable. Great customer service.
They are vey competent and accommodating. I called for a last minute appointment and they worked me in right away.
I purchased 2 new cars within 3 weeks period. I was searched a more than 15 dealers in VA, DC, MD to compare the price. This dealer gave me the best price and excellent service. Great !!!
They were very helpful by giving me a wheel alignment complimentary after I drove the car home and felt the steering wheel was too loose.
Great Service!!! Brian help me a lot in getting the car I wanted. He has work with me through the whole process. I am enjoying my new car. Thank you Brian and Safford KIA of Fredericksburg.
Great service, I would recommend the Kia Telluride. (AWD) it’s a wonderful car, ride & comfort. Fredericksburg Kia has been taking care of us real good. We are going into our second year of ownership.
I have bought 3 cars at this dealership and have always been happy with the sale and the service. Very polite and on top if their game
Have been very happy with the service they provided. Checked my van in with Lee in the service department. He answered all of my questions. They may be a little more expensive than other places, but I trust the work they do and am confident it is done correctly. That is worth it to me.
Consistently provides excellent customer services in the Services Department! That’s another reason we love owning a Kia. (We did buy our Kia Stinger here in 2018).
Staff were courteous and kept me informed by texts and phone calls about the issues that they found. Took care of 2 recalls that I was unaware of. Thanks guys
Good people who respond to questions. They take the time to show new car details.
Deal e rship took me right in as soon as I arrived. They had a shuddle driver take me to a restaurant and back. The service manager explained everything needed for the maintenance of my car. Folks in the dealership were very friendly and helpful. I will go back again for service.
From the time I enter the bay to the time l leave l am treated like the only customer there. Keep me updated if necessary Waiting area is comfortable. Always a pleasant experience ☺️
Outstanding customer service and clean facility. It was very easy to get my desired appointment time and date. The Service Advisor kept me informed on the progress of the service to my car.
Always a peasant experience! Staff is courteous, friendly and helpful. And I never feel taken advantage of.
Courteous, professional, and friendly. Always a pleasure dealing with them. I have two Kia's and would not have purchased my second one had they not been so pleasant to deal with - from sales through service.
Safford KIA of Fredericksburg va always goes above and beyond. They always provide great service!! I would recommend this dealership sales and the service team to everyone!!
This is the most straightforward dealership in Northern Virginia and Maryland areas. Even though there’s a shortage in new vehicles they didn’t add so many fees that out priced the actual MSRP. I would recommend this dealership above all others. No one tried pushy sales tactics and they were open to negotiate; even in this market. I worked with Allen. I definitely recommend you ask for him; I liked his unconventional salesmanship. He found the car I wanted at their other dealership instead of trying to sell me one of theirs that didn’t have all the options ...
Justin was great. He communicated with me as needed, and gave me options on what needs to be done. Highly recommend him!! Super friendly!! And I love the text message options, I hate being on the phone!
I had a great experience. Lee in the services department was A-One in keeping me aware of information on my SUV. He was very helpful an congenial. My time was well spent. The receptionist was wonderful also. Thanks so much . Ms. Pooh
Great buying experience. Friendly and helpful staff. Had an in car tutorial of how to use features
Lee is wonderful and really takes care of customers!!! I am so thankful for Safford KIA. My son is football player and close the truck too hard. Lee fix this without problems. THANKS SO MUCH!! LEE
Everyone was super helpful in my car-buying process! I’d never bought a new car before and they were all kind, informative, and patient. I highly recommend them.
Service great. Used shuttle ride to and from business Lee answered all my questions Didn’t need an oil change so l saved money Really happy
My experience was phenomenal. Justin took great care of me as a customer. I know my vehicle is In good hands.
Always friendly & helpful. Nice waiting area With complementary beverages & snacks. Work was done in timely manner.
Great service, really informative Staff..I will definitely come back to Fredericksburg Kia in the future..and will most likely purchase my next Kia there as well..
We have owned our KIA for about 6 years and the service has been great. Easy to make appointments. Everything done right the first time and completed in the time promised. The service personnel take the time to answer all questions. At our ages, we’ve owned a number of different makes of cars and dealers but this is by far the best.
Lee was very helpful and knowledgeable. He let me know how long it would take and if I needed anything to let him know. The safford letter o came off and he got it fixed for me.
Had to take my Soul (car) in for a recall. As usual everyone was courteous and my car was done in shorter time than expected.Great service 😊👏
Brian was amazing. Got my new soul start to finish in about 60 minutes! Couldn't be happier! This is the car #8 from Safford. Highly recommend
No problem with work - just the misc charges on bill . Had coupon for oil change but misc charges of 11.00 on bill is why I won't be back .quoted 45 for oil change but with surprise added charges it was 58 . I'll go to a drive thru oil change from now on .
Justin in the service department helped me resolve a mapping update issue I had He was professional, caring and fair. I use Kia coupons for oil changes also. Service has always been timely when making an appointment. Thanks
I was very pleased with everything about this dealership. They were very helpful and knowledgeable and this is my third vehicle from them and I will definitely go back again and again.
We had an excellent buying experience. Everyone was So helpful. They gave us a fair value on our trade in. I love my new Soul.
Rebecca Graves and partner (who did not offer me a card) we’re very professional and good to work with. I told them what I wanted and they delivered. Thank you!
The recall repair and 50,000 mile service were done on time. I dropped the vehicle with service advisor (Mr. Lee) and the repairs were done as promised. This is the third vehicle I have bought from this location.
I don’t like the call centers customer service I was told. You will just have to bring it in no appointment for oil change on a new car .
Service great as always. Took my husbands car to get an oil changed. Came back to pick up his vehicle and asked if they could squeeze my vehicle in that day to have the oil done and without hesitation Justin said absolutely. I always recommend people to purchase their vehicles from this dealership.
Took my Kia in for a recall notice and service department promptly serviced my vehicle. Staff was professional and customer friendly. I will count on them for all future needs.
I am very pleased with the customer service. That really means a lot. My vehicle rep, walked me out to my car and was awesome.
The service department was very courteous and explained what they were going to do And if I had any questions they would be more than happy to answer I would go back again
Oil change and rotate tires. Clearly stated cost up front, scheduled as an appointment for which I waited, it was done a little faster than they said it would take. Will keep using this facility.
I Love going to Safford KIA for all my repairs and routine maintenance. Lee and Justin are very knowledgeable, helpful and friendly. Facilities always clean!
Reviewed problems with service rep - Justin’s thought was actually right on (crank positioning sensor) - hung out at dealers for 3 hours - been there before - drinks snacks power wifi nice weather etc - time spent there not bad - got veh back in good time - problems fixed - will give few days - everything good
Brian Osorio was very helpful during the buying process. When the vehicle I wanted was not available, he went and got the vehicle from another dealership.
I was very happy with service. It was done quickly and Justin answered all of my questions. The waiting room and restroom was clean. Justin helped me to set up my phone.
Chris A. helped us get into a new Telluride. He made the process super easy. Between work and childcare, we couldn’t make it to the dealership for a test drive but we didn’t want to miss out so Chris brought the vehicle to our home. Excellent experience. Ask for Chris. He gets my highest recommendation.
From beginning to end the staff was very friendly an courteous. I was very comfortable. The bathroom was spic an span so clean. Justin explained the procedure in detail. He kept me up on everything.
I went in for repair yesterday. Lee was professional and got the parts I needed quickly and repairs were completed. For manufacturer equipment and repairs done to factory specifications Lee is the man. Thank you to Lee and the shop mechanics.
I’ve purchased 4 cars from them their service is great and they go above and beyond for their customers. I definitely will be going back to purchase another vehicle
KIA Fredericksburg provided excellent service to our 2020 Sorento. They were professional, courteous, expeditious, & gave us immediate care. They exercised social distancing & masking. I would highly recommend their dealership. We LOVE our KIA!
My engine sieged up and i brought it to kia.it was under recall. It took a little bit of time for the manufacturer to ok it. Pam keep me up to date on the process and always got back to me on any questions i had.she was extremely helpful.
Lee took the time to explain everything I needed to know about my vehicle. He's very friendly and professional. I was happy with the overall service.
Pretty straightforward oil change, service performed in a timely manner and car washed as part of the service. Nothing more to add to this exciting review of an oil change.
Lee is always responsive and service is beyond expectations. Staff left car clean and car was returned when i requested car to be returned. Was cleaned Properly
Easy and Excellent Service. Our salesperson was on top of her game!! She was attentive to our needs and made it happen!! We ended up buying 3 cars in one day because of her willingness to go the extra mile!!
Had my 2015 Kia Cadenza service at Safford Kia, Service was great no complaints. My Service Manager Justin is very professional, friendly, knowledgeable. Highly recommend Safford Kia
Justin is awesome. Was waiting for me when I pulled in. Kept me posted with my vehicle. The shuttle service guy is awesome he will drop me home and pick me back up.
Eli was our sales person, he was great to work with. He was very knowledgeable and had a great personality. This is the fourth vehicle I have bought from this dealership.
I bought my third car from Kia, the first two were souls, this one a Sorento that I’m so totally in love with. I took my car in for an inspection. When I went to pick up my cat, it was gleaming!! They took the time to give it a good wash!!! The staff is always professional and kind!!! They made my car buying a success also!!! I’m a Kia fan through and through!!
Sales person Wiley was incredible. Little problem w/Finance as they didn't initilly know how to handle a Certified Check for the purchase price, but we got thru that.
Every one I have dealt with has been great. All went out of their way to help and if they did not know the answer quickly found the answer. Very knowledgeable in there field of expertise.
The customer service was great. My car was serviced and washed w/n the time they gave me. Definitely will continue going to Safford Kia.
By me being a first buyer, i didnt know what to except. My salesmN Eric was great. He was direct , professional and did go home with a car that night.l
I preordered a Telluride in March and even though the process took a little longer than expected, I’m so happy with the car! It was perfectly washed and full of gas when I picked it up over a week ago. The car buying process was fairly quick and easy. I appreciate the team at Safford Kia for helping me order the perfect car.
I had a great experience with the service department. Everything accomplished on my vehicle met my expectations and was preformed in a timely and efficient manner.
Very happy with my visit to Stafford to have my transmission oil changed Lee, was so very helpful and kind. Explained everything to me and it was all done in a timely manner.
Eric and Demon were great to work with. I will recommend them if I come across anyone looking for a vehicle. Great guys to deal with they went above and beyond to make it happen
The Service Manager LEE was considerate of my time. I was planning to wait for a replacement light, but the check engine light was on. So, he suggested that I leave the vehicle, and he provided a ride home, while the dealership repaired my car.
A Pleasure to be in that environment. A Professional experience and every question answered with a smile. The attention to detail is exceptional. The Tires, Michelins even had treatment and definitely clean and shine. Wow, Impressive. Thanks GWG
I have had service done here a couple of times. Thus far I have had excellent service from beginning to end. Thank you and please keep up the good service.
Kia Dealership delivers great service during my experience. My advisor Justin was excellent, caring, and very professional. He needs to stay and I would recommend or ask for him each time I need service. Very pleased!
Everyone at Stafford Kia is always very helpful and thorough!! My Kia Optima has almost 300,000 miles on it and they still take care of it likes it new
Lee, my service rep, as always was super. Very responsive and delivered service that was described and in a timely manner. Will continue to go back for their service.