Customer Testimonials
From the time I enter the bay to the time l leave l am treated like the only customer there. Keep me updated if necessary Waiting area is comfortable. Always a pleasant experience ☺️
Outstanding customer service and clean facility. It was very easy to get my desired appointment time and date. The Service Advisor kept me informed on the progress of the service to my car.
Always a peasant experience! Staff is courteous, friendly and helpful. And I never feel taken advantage of.
Courteous, professional, and friendly. Always a pleasure dealing with them. I have two Kia's and would not have purchased my second one had they not been so pleasant to deal with - from sales through service.
Safford KIA of Fredericksburg va always goes above and beyond. They always provide great service!! I would recommend this dealership sales and the service team to everyone!!
This is the most straightforward dealership in Northern Virginia and Maryland areas. Even though there’s a shortage in new vehicles they didn’t add so many fees that out priced the actual MSRP. I would recommend this dealership above all others. No one tried pushy sales tactics and they were open to negotiate; even in this market. I worked with Allen. I definitely recommend you ask for him; I liked his unconventional salesmanship. He found the car I wanted at their other dealership instead of trying to sell me one of theirs that didn’t have all the options ...
Justin was great. He communicated with me as needed, and gave me options on what needs to be done. Highly recommend him!! Super friendly!! And I love the text message options, I hate being on the phone!
I had a great experience. Lee in the services department was A-One in keeping me aware of information on my SUV. He was very helpful an congenial. My time was well spent. The receptionist was wonderful also. Thanks so much . Ms. Pooh
Great buying experience. Friendly and helpful staff. Had an in car tutorial of how to use features
Lee is wonderful and really takes care of customers!!! I am so thankful for Safford KIA. My son is football player and close the truck too hard. Lee fix this without problems. THANKS SO MUCH!! LEE
Everyone was super helpful in my car-buying process! I’d never bought a new car before and they were all kind, informative, and patient. I highly recommend them.
Service great. Used shuttle ride to and from business Lee answered all my questions Didn’t need an oil change so l saved money Really happy
My experience was phenomenal. Justin took great care of me as a customer. I know my vehicle is In good hands.
Always friendly & helpful. Nice waiting area With complementary beverages & snacks. Work was done in timely manner.
Great service, really informative Staff..I will definitely come back to Fredericksburg Kia in the future..and will most likely purchase my next Kia there as well..
We have owned our KIA for about 6 years and the service has been great. Easy to make appointments. Everything done right the first time and completed in the time promised. The service personnel take the time to answer all questions. At our ages, we’ve owned a number of different makes of cars and dealers but this is by far the best.
Lee was very helpful and knowledgeable. He let me know how long it would take and if I needed anything to let him know. The safford letter o came off and he got it fixed for me.
Had to take my Soul (car) in for a recall. As usual everyone was courteous and my car was done in shorter time than expected.Great service 😊👏
Brian was amazing. Got my new soul start to finish in about 60 minutes! Couldn't be happier! This is the car #8 from Safford. Highly recommend
No problem with work - just the misc charges on bill . Had coupon for oil change but misc charges of 11.00 on bill is why I won't be back .quoted 45 for oil change but with surprise added charges it was 58 . I'll go to a drive thru oil change from now on .
Justin in the service department helped me resolve a mapping update issue I had He was professional, caring and fair. I use Kia coupons for oil changes also. Service has always been timely when making an appointment. Thanks
I was very pleased with everything about this dealership. They were very helpful and knowledgeable and this is my third vehicle from them and I will definitely go back again and again.
We had an excellent buying experience. Everyone was So helpful. They gave us a fair value on our trade in. I love my new Soul.
Rebecca Graves and partner (who did not offer me a card) we’re very professional and good to work with. I told them what I wanted and they delivered. Thank you!
The recall repair and 50,000 mile service were done on time. I dropped the vehicle with service advisor (Mr. Lee) and the repairs were done as promised. This is the third vehicle I have bought from this location.
I don’t like the call centers customer service I was told. You will just have to bring it in no appointment for oil change on a new car .
Service great as always. Took my husbands car to get an oil changed. Came back to pick up his vehicle and asked if they could squeeze my vehicle in that day to have the oil done and without hesitation Justin said absolutely. I always recommend people to purchase their vehicles from this dealership.
Took my Kia in for a recall notice and service department promptly serviced my vehicle. Staff was professional and customer friendly. I will count on them for all future needs.
I am very pleased with the customer service. That really means a lot. My vehicle rep, walked me out to my car and was awesome.
The service department was very courteous and explained what they were going to do And if I had any questions they would be more than happy to answer I would go back again
Oil change and rotate tires. Clearly stated cost up front, scheduled as an appointment for which I waited, it was done a little faster than they said it would take. Will keep using this facility.
I Love going to Safford KIA for all my repairs and routine maintenance. Lee and Justin are very knowledgeable, helpful and friendly. Facilities always clean!
Reviewed problems with service rep - Justin’s thought was actually right on (crank positioning sensor) - hung out at dealers for 3 hours - been there before - drinks snacks power wifi nice weather etc - time spent there not bad - got veh back in good time - problems fixed - will give few days - everything good
Brian Osorio was very helpful during the buying process. When the vehicle I wanted was not available, he went and got the vehicle from another dealership.
I was very happy with service. It was done quickly and Justin answered all of my questions. The waiting room and restroom was clean. Justin helped me to set up my phone.
Chris A. helped us get into a new Telluride. He made the process super easy. Between work and childcare, we couldn’t make it to the dealership for a test drive but we didn’t want to miss out so Chris brought the vehicle to our home. Excellent experience. Ask for Chris. He gets my highest recommendation.
From beginning to end the staff was very friendly an courteous. I was very comfortable. The bathroom was spic an span so clean. Justin explained the procedure in detail. He kept me up on everything.
I went in for repair yesterday. Lee was professional and got the parts I needed quickly and repairs were completed. For manufacturer equipment and repairs done to factory specifications Lee is the man. Thank you to Lee and the shop mechanics.
I’ve purchased 4 cars from them their service is great and they go above and beyond for their customers. I definitely will be going back to purchase another vehicle
KIA Fredericksburg provided excellent service to our 2020 Sorento. They were professional, courteous, expeditious, & gave us immediate care. They exercised social distancing & masking. I would highly recommend their dealership. We LOVE our KIA!
My engine sieged up and i brought it to kia.it was under recall. It took a little bit of time for the manufacturer to ok it. Pam keep me up to date on the process and always got back to me on any questions i had.she was extremely helpful.
Lee took the time to explain everything I needed to know about my vehicle. He's very friendly and professional. I was happy with the overall service.
Pretty straightforward oil change, service performed in a timely manner and car washed as part of the service. Nothing more to add to this exciting review of an oil change.
Lee is always responsive and service is beyond expectations. Staff left car clean and car was returned when i requested car to be returned. Was cleaned Properly
Easy and Excellent Service. Our salesperson was on top of her game!! She was attentive to our needs and made it happen!! We ended up buying 3 cars in one day because of her willingness to go the extra mile!!
Had my 2015 Kia Cadenza service at Safford Kia, Service was great no complaints. My Service Manager Justin is very professional, friendly, knowledgeable. Highly recommend Safford Kia
Justin is awesome. Was waiting for me when I pulled in. Kept me posted with my vehicle. The shuttle service guy is awesome he will drop me home and pick me back up.
Eli was our sales person, he was great to work with. He was very knowledgeable and had a great personality. This is the fourth vehicle I have bought from this dealership.
I bought my third car from Kia, the first two were souls, this one a Sorento that I’m so totally in love with. I took my car in for an inspection. When I went to pick up my cat, it was gleaming!! They took the time to give it a good wash!!! The staff is always professional and kind!!! They made my car buying a success also!!! I’m a Kia fan through and through!!
Sales person Wiley was incredible. Little problem w/Finance as they didn't initilly know how to handle a Certified Check for the purchase price, but we got thru that.
Every one I have dealt with has been great. All went out of their way to help and if they did not know the answer quickly found the answer. Very knowledgeable in there field of expertise.
The customer service was great. My car was serviced and washed w/n the time they gave me. Definitely will continue going to Safford Kia.
By me being a first buyer, i didnt know what to except. My salesmN Eric was great. He was direct , professional and did go home with a car that night.l
I preordered a Telluride in March and even though the process took a little longer than expected, I’m so happy with the car! It was perfectly washed and full of gas when I picked it up over a week ago. The car buying process was fairly quick and easy. I appreciate the team at Safford Kia for helping me order the perfect car.
I had a great experience with the service department. Everything accomplished on my vehicle met my expectations and was preformed in a timely and efficient manner.
Very happy with my visit to Stafford to have my transmission oil changed Lee, was so very helpful and kind. Explained everything to me and it was all done in a timely manner.
Eric and Demon were great to work with. I will recommend them if I come across anyone looking for a vehicle. Great guys to deal with they went above and beyond to make it happen
The Service Manager LEE was considerate of my time. I was planning to wait for a replacement light, but the check engine light was on. So, he suggested that I leave the vehicle, and he provided a ride home, while the dealership repaired my car.
A Pleasure to be in that environment. A Professional experience and every question answered with a smile. The attention to detail is exceptional. The Tires, Michelins even had treatment and definitely clean and shine. Wow, Impressive. Thanks GWG
I have had service done here a couple of times. Thus far I have had excellent service from beginning to end. Thank you and please keep up the good service.
Kia Dealership delivers great service during my experience. My advisor Justin was excellent, caring, and very professional. He needs to stay and I would recommend or ask for him each time I need service. Very pleased!
Everyone at Stafford Kia is always very helpful and thorough!! My Kia Optima has almost 300,000 miles on it and they still take care of it likes it new
Lee, my service rep, as always was super. Very responsive and delivered service that was described and in a timely manner. Will continue to go back for their service.
they were prompt in getting the problem solved. the radio was on a Spanish station when I picked it up. I don't think they should listen to my radio when working on my car.
They are great to work with and get the job done right the first time. Justin is great to work with I would recommend them to anyone needing service
Carl, was amazing and very patient. I was purchasing a car for my younger son and wanted a good deal because he will be going of to college and needed a dependable car. Carl made all this happen for us.. My son loves his new car.. Thanks Carl
Great service experience at Safford Kia of Fredericksburg. Lee, Service Advisor provided immediate assistance and explained the service performed on the vehicle. Thank you for another great visit!
Brian Osorio, (probably misspelled) was always professional and very nice. Patiently went over the features of the vehicle with me taking his time and answering all my questions.
Cole was outstanding in making the first time car buyer process seamless and easy. He said what he meant and meant what he said, which isn’t always the case with dealerships. Highly recommend this place and Cole.
They "did right by me" but their telephone and message services are lacking. What! Come on. Roadside assistance was great. Clean site. Bad commications, paging.
Went into Safford Kia with lots of questions and a set budget and the staff were very helpful and made every effort to make the car buying process easy. Would recommend to others looking for quality customer service at a Kia dealership!
I had a very unusual repair situation with my van , one that the mechanic had never seen before. They didn't charge me the initial quote and they were able to repair the issue in less time than initially stated.
All recommended services were completed in record time. Everyone at the dealership went out of their way to make sure I was informed on the progress of service. Would recommend Stafford Kia of Fredericksburg to anyone looking to purchase a vehicle or just needing maintenance.
Excellent, fast and exceptionally clean! Only place the car has ever been serviced, and we couldn't be happier. I highly recommend the service team for anything Kia related.
We get our regular service there for our certified used Soul. Never a problem. Friendly helpful employees. They do recommend unneeded up sell services in the paperwork but no pressure. They also followed up by email, text, and phone call to make sure I was satisfied. They are anxious to see another good review posted.
Good on time service for factory recall. Mentioned the one time free oil change and got that done, even did a vehicle inspection at no charge.
Cole Was awesome he was outside standing by the vehicle with the Ac pumping ready for a test drive. I like not having to hunt he had everything I needed. Just call make an appointment and tell him what you are looking for. Satisfied Customer ✅
This was by far the best experience I have had when buying a car. The sales man was so patient with me because I had some many questions and doubts but by the end of the deal I left with a brand new suv and was super confident in making my purchase. Thank you Kia
Justin is good and knowledgeable on what his doing , promised on time , my car runs smoothly and I’m very please for Justin working on my car
Had service done on my 2019 Kia. Staff was friendly attentive and everything was done when they said it would be done. Always great service
I shopped around and came back to this dealer because they let me look and didn’t harass me when I wanted to look around at other places!
I just purchased a 2020Kia forte GT from Eli at Stafford Kia And he was very polite and was able to get me a vehicle even though my credit wasn’t perfect and then will make everything as it is to be in a reasonable amount of time I would recommend anybody to see him and try to purchase a car if you’re looking for a new car thank you roy turpin
Bought a new kia soul on a Sunday. Great experience. Got there at midday on a Sunday and had me out in a couple hours. Everyone was awesome
I always have a positive experience at Safford! Lee, my service manager is always professional, courteous, respectful and knowledgeable. Service is great and the staff outstanding! Thank you!!!
Service was done satisfactory. Although the dealership did not stock a replacement transmission a rental was provided at no cost until one was obtained. They kept me informed of status.
I always use this Kia dealer for my 2014 Kia Optima service. Lie in service always greet me as soon as I pull in the garage. He keeps me informed on the status of my vehicle. The vehicle was ready within the hour the vehicle was washed and shined for me. I would recommend this service department to a friend or colleague for sure.
Great service every one was so easy to talk to which made it easy on my part will definitely recommend this place to everyone I want to give a big shout out to my dude Wiley Hatchett he made sure he help me find the perfect vehicle for me will definitely do business again in the future.
The staff have shown me genuine care through my car purchase and during my first service. I would highly recommend. Feel free to ask them questions.
I can truly say that Justin really took good care of me. Also the shuttle service was wonderful. They took really good care of my Kia Soul. Thank you Justin!
From the moment I stepped into the showroom in search of a car, everyone I encountered was courteous, helpful, knowledgeable and efficient. It has always been a positive experience.
Took my son’s car in for warranty work. Made appointment easy. Took us in right away and did the work quickly and sent us on our way. Great experience.
Very nice. Very detailed as what they are doing. Lobby was very comfortable. Pricing explained upfront. Lee came back to informed me of how much longer it will be.
Safford Kia of Fredericksburg has a great group of people working for them. My salesperson, Cole was amazing from start to finish. I was able to purchase a vehicle even with less than perfect credit. I will most definitely only use Safford Kia from here on out. Thank you again Cole
Salesman , Brian was very courteous..answered all my questions and overall was excellent in explaining everything about the Sportage. Dealership was Spotless and all representatives were helpful.
From the beginning, the online request for information was immediately followed up by a call from Sales Consultant Cole, which lead to the purchase of our new vehicle. Cole was very knowledgeable and a pleasure to work with from the very beginning, to the final completion of the paper work, and delivery of the vehicle to our residence. Johnny in the Finance Department was a pleasure to work with, explaining all the benefits of the Kia Protection Plans with absolutely NO pressure to purchase. The entire New Vehicle process through Stafford Kia of Fredericksburg was quick, efficient, professional and a ...
Outstanding customer service provided by Lee and receptionist. First I called to notify Kia that I was one my way for a tire replacement and receptionist gave me an appointment right of way.
I was extremely happy with the service provided by Lee. Top notch performer. He absolutely looks out for his customer. He is the reason, I a lol ways come to Kia.
Outstanding service each time I have been there both in sales, parts and service. Service starts on time and status updates are provided. Also snacks and drinks provided.
Justin was very polite and well organized got my car in right away and was Extremely customer service oriented. Will be back for future service
Safford KIA personnel are responsive, friendly, professional and very helpful. They made buying a car from them easy and enjoyable. I would highly recommend them and do business with them in the future.
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